Terms of service

Last updated September 27, 2026. These terms are between Everyramp LLC ("EveryRamp", "we") and the organization that orders from us ("you").

1. What we provide

Automated accessibility testing of your website and linked PDF documents against the Web Content Accessibility Guidelines (WCAG) 2.1 level AA; a written test report; a fix pack for your web team with corrected code where HTML and CSS can fix a problem, and specific instructions where code alone is not enough; rebuilt PDF documents for linked PDFs that lack tags or real text (PDFs missing only a title or language get instructions); and, for 12 months, monthly re-testing with fixes written for anything new within the covered pages and PDF pages. The package you order sets how many pages and PDF pages are covered. Each package covers one website: the web address given in the order and the pages under it. Other websites of your organization on their own addresses (for example, a separate library or public-safety site) are not covered by that order; each needs its own package. PDF rebuild limit: we rebuild a PDF document up to 1,000 pages and 25 MB; a larger document is still tested and reported on, but is not rebuilt into a tagged, screen-reader-friendly copy, and its pages still count toward your package's PDF-page limit.

2. What we do not provide

We do not give legal advice. No automated test finds every accessibility problem, so we do not promise that your website complies with any law or that you cannot be sued. We promise that the covered pages are tested as described and, under the guarantee below, pass our automated tests. We do not change your website ourselves: your web team applies the fixes.

3. Guarantee

If, once your web team has applied our fixes, the covered pages do not pass our full automated WCAG 2.1 AA tests by your deadline, we keep writing fixes and re-testing at no charge until they do.

4. Your part

You confirm you are authorized to order for your organization and to have its website tested. You are responsible for applying fixes and for the content you publish. Descriptions and labels written automatically should be read once before publishing.

5. Health information

EveryRamp is not your HIPAA business associate, and nothing in this agreement creates a business-associate relationship. Our tests only reach the public, unauthenticated pages and documents you give us: we cannot and do not test anything behind a login. Please do not submit, link, or ask us to test any page or document that contains real patient health information. If you want us to test a patient-facing form, such as an intake form, use a blank template with no real patient information filled in. See Health information in our privacy policy for how this affects the AI models we use and what happens if real patient data reaches us anyway.

6. Price and payment

Prices are the fixed package prices shown when you order. Invoices are payable within 30 days by check, or by purchase order. Work starts when your order is confirmed: right away when you order from an email address at your organization's own website domain, and otherwise (including agency orders) once we confirm it, usually within one business day.

7. Offers

Founding customers: the first ten organizations that choose this offer get 30% off the package price. In return you agree to give us a short written testimonial about your experience, which we may publish with your organization's name.

Web agencies: an agency ordering for a client gets 35% off the package price and may resell the work under its own name. The agency is our customer: it receives the invoice, confirms it is authorized by its client to order and to have the client's website tested, and is responsible for its client's instructions.

One offer per order. Offers do not apply to extra PDF pages or to monitoring after the first year.

8. Liability and indemnification

To the extent the law allows, our total liability for any claim about our service is limited to the amount you paid us for that service in the 12 months before the claim, and neither side is liable for indirect or consequential losses. We indemnify you against a third party's claim arising from our own negligence or willful misconduct in providing the service, up to that same 12-month amount; you do not indemnify us. This does not limit liability for fraud or willful misconduct.

9. Your data

How we handle information is described in our privacy policy.

10. Government customers

If you are ordering as a government or public-agency customer (a state, city, county, town, school or special district, or other political subdivision), this section governs instead of section 11's California law and venue: the law of your own home state governs this agreement, and any dispute between us is brought only in that state's courts. You may also terminate this agreement, without penalty, effective at the end of your then-current fiscal year or budget/appropriation period, if the body that funds you does not appropriate money to keep paying for it; tell us in writing as soon as you know funds will not be appropriated, and we will stop monthly re-testing and any further work as of that date. This section does not shorten the guarantee in section 3 for work already covered.

11. Changes and law

We may update these terms for future orders; the terms in place when you order apply to that order. Except as section 10 provides for a government customer, these terms are governed by the laws of the State of California.

12. Confidentiality and public records

Each side may see the other's non-public information while we work together — for example, your website's unpublished pages, and our testing methods and pricing. Each side will use the other's confidential information only to do what this agreement calls for, and protect it with reasonable care. This does not cover information that becomes public without either side's fault, that a side already lawfully had, or that a side gets from someone else with no duty to keep it confidential. If you are a government or public-agency customer subject to a public-records, open-meetings, or freedom-of-information law, nothing here asks you to do anything that law forbids; if that law requires you to disclose this agreement, our invoices, or a report or fix pack we delivered to you, that disclosure does not break this section, but please tell us first if the law gives you time to.

13. Ownership of deliverables

Once you have paid for an order, the report, fix pack, and any rebuilt PDF files we deliver for it are yours to use for your own website and organization. We keep ownership of our own software, testing methods, and anything general we learn from doing the work — this agreement does not transfer those to you. Content we generate that describes or corrects your own website (for example, AI-written image descriptions, or corrected HTML built from your original page) draws on content you already own, and you keep owning it; we claim no separate rights in it.

14. Assignment and subcontracting

You may not assign this agreement without our written consent, except to a successor by merger, acquisition, or a sale of substantially all your assets — tell us in writing when that happens so we know who to invoice and correspond with. We may assign this agreement the same way, and we may use subcontractors and service providers (see our privacy policy for the ones we use today) to help provide the service; using one does not reduce our responsibility for the work under this agreement.

15. Contact

hello@everyramp.com · 2261 Market Street STE 93475, San Francisco, CA 94114