Applying EveryRamp's fixes on Municode
The short answer: if your Code of Ordinances is hosted at library.municode.com, you cannot edit that page yourself. Municode (now a CivicPlus product) codifies and publishes it for you. Almost every fix EveryRamp found on those pages needs a request to Municode rather than a change in your own editor. This page describes Municode's own public support process; it is not a review of the product.
Why this platform works differently
On most website systems, your own web team edits page content directly. Municode is not that kind of platform: there is no self-service page editor for the Code of Ordinances text. Municode's editorial team codifies and publishes it on the schedule of your adopted legislation and their supplement cycle.
- Send to Municode: page language, page titles, heading structure inside the published code, PDF tagging on ordinance documents, link text the platform generates, color contrast and keyboard-focus styling of the code-library theme, and anything else structural in how the code is published.
- Your own web team can handle: nothing on library.municode.com itself. If your main city website has a separate page that links to the Code of Ordinances, that page's link text and template are covered by whichever platform page matches that separate site — for example the CivicPlus page if your main site also runs on CivicPlus.
The request to send Municode
Municode lists phone support, plus "Contact us" and "Help center" links on its own site. Use whichever channel your account already uses for supplement submissions, or the phone line, and send this wording:
Our online Code of Ordinances at library.municode.com was tested against WCAG 2.1 AA. We'd like these findings addressed in the platform, since we have no self-service editor for this content:
[list each finding from your EveryRamp report, with its WCAG success criterion number and the affected page address]
Please let us know whether any of these can be corrected without waiting for our next ordinance supplement, and whether there's a standard way to report an accessibility issue with a published code page or document.
Fill in the actual findings and page addresses from your own EveryRamp fix pack before sending.
Replacing a PDF without breaking its link
If an ordinance PDF flagged in your report is hosted on library.municode.com itself, replacing it is part of the same request above — you cannot upload a replacement yourself. If the flagged PDF is instead linked from your main city website on a separate platform, use that platform's own page for how to swap in EveryRamp's rebuilt version.
After you fix things
Once Municode confirms a fix is live — or once you've replaced a document on your separate main site, if that's where it lives — go back to your EveryRamp order page and press "Re-test my site." Your test report updates automatically. EveryRamp also re-tests every month for 12 months, so a fix that lands on Municode's own schedule still gets picked up.
This page is general information, not legal advice.